INTRODUCTION
At Real Strength Gym we are committed to protecting your privacy.
This Privacy Notice explains how we collect, use and protect your personal information. When we update this Privacy Notice we will post any changes via email.
If you have any queries about this Privacy Notice please contact us at REAL STRENGTH HQ, NORTHWOOD FARM, FORESTSIDE, ROWLANDS CASTLE, PO9 6EG. Alternatively send an email to lizzie@realstrengthhq.com
IDENTITY OF DATA CONTROLLER
Real Strength HQ Ltd. is registered with ClubRight who holds your information via their online platform and app.
The ICO is the United Kingdom’s independent Regulatory Authority in relation to data protection and information rights. The ICO provides a helpline and complaints service and can be contacted at:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or at www.ico.org.uk or by telephone on 0303 1231113.
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
Complete the Online Registration form to use Real Strength Gym
Ask us for more information about a product or service, or contact us with a question or complaint
Take part in a competition, fundraiser or survey
Contact our Member Services support team through email or via app
Send an email to an @realstrengthhq.com email account
Scan your QR code at our gyms
You have an accident in our gyms or there was an incident where you were a witness or personally affected
When you book inductions or gym tours
CCTV – when you are using our gyms.
When you use the ClubRight app
When our teams take photos of your attendance at the gym, part of an event or in a workout (Your permission will be asked beforehand)
When using our gyms CCTV is being recorded 24 hours a day and actively monitored during our opening by our Directors. CCTV is permanently erased after 31 days.
WHAT INFORMATION DO WE COLLECT?
The information we collect about you is required for the purpose of creating your Member Account and for you to be a member at Real Strength Gym. Such information allows you to be identified as a member of Real Strength and includes:
Name, date of birth, gender, e-mail address, postal address, telephone number, instagram username & Par-Q.
Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details; it is held by GoCardless our direct debit collector.
Your usage records and duration of visits
Your contact with us, such as a note or correspondence, an email or other records of any contact you have with us
Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or information that you have requested, for health and safety, security and administration purposes. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
Process your membership application through ClubRight, our chosen membership software
Bill you for using our services as part of your membership through GoCardless
Keep you informed about our services including operational matters relating to your Membership
Provide relevant services to you
Confirm your attendance to the gym
To allow you to monitor your gym usage in your members area
To share gym event photos on our club news on the ClubRight app (Your permission will be asked first before a picture is taken)
Contact you with offers or promotions that we think will be of interest to you (unless you choose not to receive our marketing messages)
Respond to any questions or concerns you might have about our services
Understand how you use our services, to help us develop relevant and updated services
Carry out research and statistical analysis to monitor how customers use our services
Prevent and detect fraud or other crimes
Operate our facilities in a safe and secure way
We will store your information for as long as you are a Member of Real Strength Gym, or following cancellation of your membership and to meet our legal requirements including health and safety, financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact with Real Strength Gym. We may contact you about Real Strength services during this 6 years if you haven’t opted out of receiving marketing communications from us.
BASIS OF LAWFUL PROCESSING
Real Strength HQ Ltd. relies on the following lawful bases for processing, storing and retaining your personal data:
In relation to your membership of Real Strength Gym:
your explicit and freely given consent for the specified purpose of membership and the use of Real Strength Gym’s facilities;
the processing is necessary for the performance of your membership contract with Real Strength Gym
the processing is necessary for a legal obligation that Real Strength Gym is subject to
the processing is necessary for the legitimate purposes of Real Strength Gym or by a third party
In relation to your personal data relating to your health
your explicit and freely given consent for the specified purpose of membership and the use of Real Strength Gym’s facilities;
processing is necessary to protect your vital interests
In relation to your retained data following termination of your membership
the processing is necessary for a legal obligation that Real Strength Gym is subject to
In relation to marketing information
the processing is necessary for the legitimate purposes of Real Strength Gym
OPT OUT
Real Strength Gym will only send you information relating to your membership. We will not share your data with any third parties for marketing purposes. If you cancel your membership with Real Strength Gym will only send you information that we think will be of interest to you. If you want to opt out of receiving marketing messages from us, please visit your profile section within the Members Area of the app or speak to a member of reception to be removed. You can choose to opt out of all marketing or select your marketing preferences. Alternatively, if you are no longer a member, and wish to remove your consent to receive marketing please contact by email to lizzie@realstrengthhq.com.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have a dedicated to keep our clients’ information secure and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.
Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered to us – as this is the nature of the internet. We cannot accept liability or responsibility for any unauthorised access to or loss of your personal information that is beyond our control.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and freelance personal trainers when you sign up to classes
Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so.
We will release information if it is reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
If we are reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.
USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING
We do not intend to use your personal data for automatic decision making.
THIRD PARTY TRACKING
We do not use third party cookies or tracking.
COLLECTION OF CHILDREN'S DATA
Real Strength Gym does not collect or process the personal data of children under the age of 16.
YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.
Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to lizzie@realstrengthhq.com, the contact us section of the website or writing to the address below. There is not normally a fee for this service.
Rectification. If you believe we are holding inaccurate information about you, or your personal details change, please update your profile on the Real Strength Gym website in the members’ area. Debit, Credit and Bank account changes can be made in your members’ area on the ClubRight app or via a member of admin staff.
Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).
Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.
Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.
Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.
Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.
The address to be used to obtain a copy of your personal information is: REAL STRENGTH HQ, NORTHWOOD FARM, FORESTSIDE, ROWLANDS CASTLE, PO9 6EG. Alternatively send an email to lizzie@realstrengthhq.com
CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our app and you will have the opportunity to adjust your communications preferences via your Member Profile within the Members Area of the website/app.
Date of last revision 28th January 2022